All packages will be shipped FedEx ground and trackable through www.fedex.com.
On orders shipped Overnight or 2-Day, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage. However, it does occur occasionally. If you receive a damaged part, do NOT accept the package; have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender.
We are not responsible for missing, damaged, or incorrect parts after 30 days of receipt of item, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
J&J Truck Equipment does not ship on Saturday, Sunday, or holidays. All delivery times are quoted in business days. The day of shipping is not considered a transit day. J&J Truck Equipment does not guarantee the time of day the item will be delivered.
Within 30 days of receiving your item from J&J Truck Equipment you may return any parts. No returns will be accepted after 30 days. All parts must be in original condition, in original packaging, and cannot be disassembled or installed. We are not responsible for installation errors.
In certain situations such as a customer ordering error, we may charge a 15% restocking fee.
All returns must have an RMA (Return Merchandise Authorization) or they will not be accepted. An RMA can be obtained by clicking RMA FORM The RMA number must be written on the space that is provided with the customer’s original shipping box.
All authorized returns must be returned via traceable means (e.g. Fed-Ex, UPS, USPS w/tracking in place) to ensure their safe return. J&J Truck Equipment recommends that you insure your return. If a return arrives damaged, not in original packaging, or missing items, J&J Truck Equipment will hold the product and all packing materials for 30 days for the freight companies’ inspection. It is the customer’s responsibility as the shipper to file a claim with the freight company. It is J&J Truck Equipment’s responsibility as the receiver to notify the freight company of items that arrive damaged.
All returns must be in the same condition as when received. They must be in the original packaging, exactly the way we sent it. Installed items can only be returned for a warranty exchange in the case of manufacturer defect
J&J Truck Equipment does not accept packages that are sent COD (Cash on Deliver).
To return parts please Click Here. We need your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it. If you do not have your order number, please indicate purchase date and the full name..
All RMA numbers are e-mailed in 2-3 business days with a return shipping address and complete shipping instructions.
No returns will be accepted without an RMA number.
All returns must be postage paid; return shipping charges are subject to terms & conditions.
All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing.
Refunds for returns normally take a few days to process and credit from the date we receive your return at the warehouse.
Once the return has been approved and processed, the refund will be credited to the account you used to buy the merchandise.
You will receive a “credit approved” e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card.
Shipping & handling charges are not refunded if a part is returned due to customer error.
If after 30 days, you have still not received credit please e-mail the returns department firstname.lastname@example.org for the fastest response.