When I click on my tracking number why does it say: “Not Found?”
FedEx may take a day or two to update the shipping status on their site. You should try checking your tracking number again the next day.
I no longer need the part I bought from J&J Truck Equipment because I sold my truck. Can I return it?
If you are within the 30 day return period, you can return parts for any reason. If you are past the return period for your order, you cannot return a part for any reason other than warranty exchange and manufacturer defects, even if you no longer need the part.
My item broke during shipping. Can I return it?
You can exchange it for another item of that same type. You must notify J&J Truck Equipment of the damage within 5 days of receiving the package. At this point, we will arrange and pay for return shipping of the damaged part, and send you a new one.
How soon will I have my parts?
We ship your items out via FedEx ground. Your parts may take anywhere from 1 – 4 business days to get to you after they are shipped out. FedEx pickup is at 3pm Monday – Friday.
What are your store hours?
We are here from 7:30am to 4:30pm, Monday through Friday. FedEx picks up our packages at 3pm so any order placed after 3pm will be processed the following business day.
If there is a problem with an installed part that falls under warranty, customers should contact the returns department via email at email@example.com within 5 days of noticing the problem. Customers may not continue to use the part in need of warranty. If customer decides to continue using the part, the warranty will be null and void, no exceptions. If customer decides on their own to replace the defective item elsewhere, the return, even with an issued warranty, will be subject to restocking fees.
Warranty terms are for replacement of the part only. If the part under warranty is no longer available in the same style, customer will be provided with the newer style. Warranty items are shipped by the same means as the original order at the customer’s shipping expense. If the customer wishes to upgrade the shipping on a warranty item to a faster method, customers are responsible for the additional freight charges. Once the item is shipped, no changes can be made to the shipping address that the customer provided us.